Is Your Service Desk Capable Of Remote Software Deployment?
Every time an end user faces a problem, they will approach your service desk. Similarly, whenever any internal group requires information, you will find them asking the service desk, this is why capable of remote software deployment is important. In other words, the service desk of a business is the single point of contact (SPOC) for action, information, and on-demand advice. Response time plays a crucial role in maintaining the productivity of your team.
Meeting service desk remote software deployment challenge
- Comply with stringent security standards as well as safeguard sensitive data
- To act as an interface with various internal groups, offer feedback and information
- Quickly escalate issues to an appropriate area so that they can be appropriately addressed
- Immediately resolve support requests so that downtime can be kept at a minimum
- Connect across remote locations, devices, networks, and platforms
- View as well as control PCs of any employee anywhere
Remote help desk software offers reliable, safe, and fast access to all devices within an organization. It also enables to control, troubleshoot, and monitor computing devices from almost anywhere. There are various positive outcomes like reducing overhead cost, enhancing resolution time, and protect data and network security.
Check out some of the benefits of remote software deployment for your service desk:
- Become cost-efficient
Availability of intuitive chat tools, centralized deployment, and consolidated remote support can reduce your company’s IT travel expenses and response time. You can streamline the support efficiencies as well as reduce your overhead cost.
- Be quick
End users expect uninterrupted IT support no matter where they are geographically stationed. They could be sitting in the office, waiting for their flights in the airport or traveling in a car. Deploying remote software solution at your service desk allows you to operate as if you are sitting right in front of their PC. Thus, you need not spend your time emailing, trying to visualize issues you cannot see or call.
- You can be at all places
You need to have proper control over all your computing devices. Remote software deployment enables your service desk to give support to any computer located anywhere. It is also possible to access mobile as well as unattended devices. You can also support your clients no matter where they are in a secure manner. It is also possible to get connected to heterogeneous networks.
- Feel secure
Such software solution can provide remote maintenance, file transfer, and support with top class encryption techniques as well as the most stringent security in the market. User privileges can be defined at the most micro level.
With access to the cloud-based networks and remote deployment tools, there are endless possibilities of maintaining and provisioning software assets through virtual hands. Almost any task other than your hardware failure is typically added to the solution items that are frequently wider than many businesses anticipate.
Flash or CD drive, which are examples of physical deployment media have now become obsolete in the same way as pagers and the fax machine. With the evolution of IT environments in favor of a cloud-based deployment, many hands-on tools have the likelihood of disappearing.