How Expensive is a Cheap Help Desk Outsourcing Solution?
Every business is hyped up when they hear about a cheap Help Desk Outsourcing Solution. Even more when they hire that service, as they see it to be a gift which would help their budget a lot. But not so much, when they finally work with the cheap service for some months, because this is when the calculations show that their company lost more than it gained. Well, let’s not generalize, but this has been the case for most of the companies opting for a cheap outsourcing solution. Here are the reasons why.
Everyone does what they are paid for. And it is the same for a Help Desk outsourcing solution. After paying not so much, it might be the case that all you can accept is unskilled work. Let’s face it; people make a career out of the outsourcing business. And for those who have provided their client with amazing results, like all of the inexpensive outsourcing packets promises, have already moved on. They have upgraded and work with bigger companies on a higher cost. So, for a smaller price, it is very possible that your company will end up hiring a left behind help desk outsourcing solution. Working as an IT desktop support service provider, we have seen some of the cases to be so bad that they need to hire us to keep up with everything that they lost while they worked with the previous service.
The technology used by the cheap services may not be so up to date so that they can compensate for the lower price they are getting paid. From the underpaid employees to the inefficient telephony services, they might be providing you with services only because you told them to do so. And eventually you will realize that the cheap help desk outsourcing solution is called cheap not because it will make your things cheaper, it is because the services consider themselves cheap.
The original quality researches and analysis take money, the money that you don’t pay for a cheaper service. And the result is that they copy the information from other sources which definitely will not provide the result you expect. In the worst case scenario, you might be creating problems within the law, for unauthorized use of some information some other companies worked so hard to gather. You already know it will turn out be expensive, don’t you?
Most of the cheap outsourcing solutions you go with provide service from the outside; they hire remote staff. It is cool, creating employment opportunities for the people at a lower cost. For most of the companies, this has brought in great results as well. But it also means that you will never know what the workers are up to. Everyone needs to have a proper work environment for the best results. In the particular case, you are not there to inspect, and you can’t be so sure they have been working all this time in a quiet environment, entirely dedicated as you are.
After the sloppy work they do, finally, it is time for you to revise the results. Turns out that all this time, it was only your company which was serious. You have a lot of revisions to do to make the solutions the outsourcing company provided match the outcomes you wanted. This is a case of you wasting more of your resources and the project time.
So, keep this in mind and understand that price isn’t the sole factor for you to choose a Helpdesk Outsourcing Solution. Be blunt while you ask for a service and when you receive the services, we strive to give you the best. Get to IT Solution to know more about us.