SMART Objectives Should Constitute Service Level Agreements and MOU

SMART Objectives Should Constitute Service Level Agreements and MOU For several organizations that outsource their service desks, client satisfaction is measured and maintained by the figures. Setting up SMART objectives (S=Specific, M=Measurable, A=Achievable, R=Relevant, T-Time-Bound) as well as leveraging technology, processes, and people to make those objectives deliverable is the operational slogan of any good…

Details

Service Desk Client Satisfaction and Account Management

Service Desk Client Satisfaction and Account Management An account manager serves as the liaison and advocate for the client. They work in close association with the service desk management to communicate client perceptions; forward requests to make changes in processes, eventually address the various client concerns to promote their satisfaction, and to exchange information. Although…

Details